Enhancing the Patient Experience at Sharp Rees-Stealy Medical Group in San Diego

Healthcare Informatics

At a time in healthcare when providers are being judged (sometimes harshly) by payers, both public and private, on their ability to engage and satisfy patients, the broad arena of patient engagement/patient satisfaction is becoming increasingly urgent. Differential reimbursement around patient satisfaction is becoming increasingly important across a variety of public and private payer payment regimens, and as value-based reimbursement becomes the norm, even the seemingly smallest elements around satisfaction will loom increasingly large when it comes to dollar rewards (and discounts).

In that regard, the folks at the Sharp Rees Stealy medical Group, a division of Sharp Healthcare, the integrated health system based in San Diego, have a hopeful story to tell. They have achieved for their organization a 96-percent patient satisfaction rating from their patients, and they attribute a portion of that high rating to their innovations around self-service. With such a large and busy group practice—Sharp Rees-Stealy encompasses more than 470 physicians, and 2,400 staff, in 21 locations—the medical group’s leaders understand that satisfying the needs and wants of their patients and consumers in the highly sophisticated, highly competitive San Diego healthcare market is not in any way an automatic process.

As a result, Sharp Rees-Stealy’s leaders have been working with the Cambridge, Mass.-based Vecna, implementing a number of that company’s solutions around patient engagement and patient satisfaction. One of the anchoring technologies, in that regard, has been the deployment of self-service check-in kiosks at all 21 of the medical group’s care sites.

Read the full article here.