Introducing Crewbot — a Customer Service Robot Powered by Verizon
By Marie McGehee, Verizon Enterprise Solutions
Airlines are all about helping people travel. In an effort to go that extra mile and improve its customer service experience JetBlue is now trialing “Crewbot,” a robotic telepresence solution created by VGo in collaboration with the Verizon Innovation Program.
Powered by Verizon’s 4GLTE Network, Crewbot can answer JetBlue passengers’ questions about where to pick up tickets, drop off luggage, boarding times and much more. Behind the scenes, this rolling telepresence solution is intended to help JetBlue improve the customer experience, quickly “staff up” during high traffic periods and open up new opportunities for employees with disabilities.
Tools like the Crewbot are at the forefront of the Internet of Things (IoT), adding new levels of access to individuals all over the world, JetBlue stated on its BlueTales blog. Organizations worldwide are using mobile technology and IoT solutions to transform how they operate and improve the customer experience. For JetBlue, it’s about utilizing technology to enable better connections between its customers and crewmembers, regardless of where they are. Think of it as high tech meets high touch.
Crewbot is currently being tested at JetBlue’s home at JFK Terminal 5 to show how the airline uses state-of-the-art technology to transform both aviation and air travel. The trial program follows the signing of a five-year agreement between JetBlue and Verizon to expand their strategic relationship.
Just don’t ask Crewbot to carry your suitcase; it doesn’t have hands.